… (for) complex and nuanced advice situations which don’t easily or simply fit into the usual entitlement conditions, … their expertise is invaluable.

Martin, Carer’s Support

Their ongoing guidance has helped me develop my skills, stay up to date, and feel confident when dealing with challenging cases.

Maria, Help for Bulgarians

(BTC’s) advice and guidance have supported me … in successfully challenging benefit decisions and securing improved financial outcomes for the people I support.

Donna, Wales & West Housing

This advice line is an invaluable resource for intermittent benefit advisers, … which consistently delivers expert answers to complex queries either same day or next.

Maureen, IMeChe

Advisors are always very informative and even provide links to support their advice.

Ewa, ICOS

The service is invaluable (for) cases that are not run of the mill and where the everyday knowledge is just not enough to unpick the problem.

Janice, Woking Borough Council

It’s … great … to be able to reach out with any queries or questions and a member of the team will get in touch to assist.

Amy Churchill, Future Housing Group

The (BTC) advice service has been a game-changer for several complex cases and has helped up us achieve positive outcomes for clients in highly challenging situations. BTC’s advice service is an essential resource for us.

Ben, The Paperweight Trust

(BTC) has been a massive part in helping me getting the correct benefits for residents.

Marie, Settle Group

I greatly appreciate their fast response time  … and the thoroughness of the advice given. 

Sam, Multiple System Atrophy Trust

Our highly-regarded post-course advice service is an important part of our training offer and sets us apart from other providers.

We recognise that no-one can remember everything in benefits. Our advice service allows us to focus on common, high priority issues during training, in the knowledge that more complex, less typical scenarios can be dealt with after the course, on the
job.

Our trainers work together as an advice team, combining their individual expertise to discuss cases before providing confidential and anonymised email support. We will always attempt to respond to post-course casework enquiries within 24 working hours
of receiving a request.

All our courses and webinars include free access to our advice service. If you require
expert advice before the course has taken place, please contact us.