Where will the course take place?

Our online courses take place on Zoom. In-house courses can either take place online or face-to-face. We have trainers based across the UK and will always try to match the right trainer to the right course.

How do I make a booking?

Check the course dates, select one that suits you then use the link to reserve a place. If you want to book an in-house course, get in touch by email or phone us on 020 3488 4765 and we will be happy to talk you through the options.

How do I choose the right course?

Our courses come in three levels: introductory, standard and advanced/updates. Unless you only have one particular benefit in mind, we suggest you start with an Introduction to Welfare Benefits and move on from there. If you would like help choosing the right course please let us know and one of our trainers will be happy to help you.

What if I have special access requirements?

We are experienced in supporting people with special access requirements both online and face-to-face. Please tell us about your access needs when this question is asked on our online booking form and we will contact you before the course to make sure you are fully supported.

How long will the course last?

Most of our online courses take place over two consecutive mornings between 9.45am – 12.45pm. Our face-to-face courses take place over one working day between 9.45am and 4.15pm. All our courses include regular breaks.

What makes The Benefits Training Co. different?

Our courses are designed to be inclusive, engaging and accessible to all. 

Our trainers receive extensive training to become trainers, are well supported and work together on the design of courses so you can be sure of the same high standards across all of our programs. 

We involve our admin team in the set up and running of our courses which helps make for a supported, integrated and happy learning experience for all. 

What if I am nervous about participating in training?

We share a belief that benefits training should be inclusive and we recognise that making contributions in front of a group can be daunting. We have designed our courses with this in mind and we have trained our trainers so our programs take place in an environment which is respectful, safe and supported. 

Why is your advice service important?

Welfare benefits law is complex and we recognise that it is not possible to remember everything from training. Our advice service acts like an insurance policy, allowing you to check in regularly with our trainers, get answers to difficult questions as well as help with case-coaching for up to 12 months after the course. 

Will it be death by PowerPoint?

No. Whether online or face-to-face our courses are inclusive, interactive and engaging, including a variety of different methods to suit all learning styles.

How can I keep up-to-date with benefits rule changes?

We deliver a 60-minute update webinar every three months. You can attend this for free if you have attended training with us in the last 12 months. Alternately, you can pay a one off fee to attend our update webinars and access our advice service for one year.