Introduction to Welfare Benefits


This one day course provides a complete introduction to the benefits and tax credits system.


Course objectives

By the end of the course participants will:

  • Understand how the benefits system is structured and the differences between contributory, non-contributory and means tested benefits;

  • Know who can claim each of the benefits which make up the system;

  • Have an awareness of common issues affecting people when claiming health and disability benefits;

  • Understand how ongoing reforms are affecting the wider system;

  • Know how packages of entitlements can be claimed together;

  • Be able to complete basic benefit checks to ensure people are claiming their likely entitlements;

  • Be able to advise people on how to make claims and how to challenge decisions;

  • Have access to advice regarding any benefits-related question for 12 months after the course.


Methods of delivery

This is a practical course. It is delivered using a combination of trainer presentation, group work and exercises, case studies, group discussion and games.


Suitable for

This course is important for those who are new to benefits or who need a refresher.