Introduction to Welfare Benefits

 

This one day course provides a complete introduction to the benefits and tax credits system.

 

Course objectives

By the end of the course participants will:

• Understand how the benefits system is structured and the differences between contributory, non-contributory and means tested benefits;

• Know who can claim each of the benefits which make up the system;

• Have an awareness of common issues affecting people when claiming health and disability benefits;

• Understand how ongoing reforms are affecting the wider system;

• Know how packages of entitlements can be claimed together;

• Be able to complete basic benefit checks to ensure people are claiming their likely entitlements;

• Be able to advise people on how to make claims and how to challenge decisions;

• Have access to advice regarding any benefits-related question for 12 months after the course.

 

Methods of delivery

This is a practical course. It is delivered using a combination of trainer presentation, group work and exercises, case studies, group discussion and games.

 

Suitable for

This course is important for those who are new to benefits or who need a refresher.