Introduction to Welfare Benefits
This one day course provides a complete introduction to the benefits and tax credits system.
By the end of the course participants will:
Understand how the benefits system is structured and the differences between contributory, non-contributory and means tested benefits;
Know who can claim each of the benefits which make up the system;
Have an awareness of common issues affecting people when claiming health and disability benefits;
Understand how ongoing reforms are affecting the wider system;
Know how packages of entitlements can be claimed together;
Be able to complete basic benefit checks to ensure people are claiming their likely entitlements;
Be able to advise people on how to make claims and how to challenge decisions;
Have access to advice regarding any benefits-related question for 12 months after the course.
Methods of delivery
This is a practical course. It is delivered using a combination of trainer presentation, group work and exercises, case studies, group discussion and games.
This course is important for those who are new to benefits or who need a refresher.