Benefits for Older People

This is a two-part course, usually run over two consecutive mornings. It is important to attend both parts of this course.



Pension Credit: Eligibility & entitlement
Max 3 hours, including registration, course presentations and practice, mid session break and time for questions


This module looks at the qualifying rules for Pension Credit and how amounts are worked out. It enables participants to identify who should claim Pension Credit and understand the calculation for Pension Credit Guarantee.



By the end of the course participants will:

  • Understand who can claim Pension Credit Guarantee and who can claim Pension Credit Savings;

  • Understand the age rules for Pension Credit including the rules for mixed age couples;

  • Be aware of the presence, residence and immigration rules and the typical problems that can affect claimants;

  • Recognise how different forms of income and capital affect Pension Credit and when a capital disregard might apply;

  • Have gained an understanding of how Pension Credit Guarantee is worked out;

  • Be able to recognise errors in Pension Credit awards.


Attendance Allowance and Form Filling
Max 3 hours, including registration, course presentations and practice, mix session break and time for questions

This module teaches the eligibility rules for Attendance Allowance. It enables participants to understand who should claim Attendance Allowance and how to make effective applications.



By the end of Part 2 participants will:
• Understand the main eligibility rules for Attendance Allowance;
• Be able to help people make effective applications on attention grounds;
• Be able to help people make effective applications on supervision grounds;
• Know who should qualify under the special rules.
• Have gained effective techniques for filling out the Attendance Allowance application form.


Methods of delivery
This course is delivered online live with a BTC trainer. It is a practical course delivered using a combination of trainer presentation, exercises and case studies, group discussion and games. Participants will be provided with e-learning supporting material including PowerPoint slides and a comprehensive training pack pdf.


Intended audience
This course is for staff working with people aged 65 and above. No previous experience is required, although a working knowledge of the wider benefits system is helpful.

Certificates & post course support
Named participants completing the whole course (Parts 1 & 2) will receive an e-certificate and regular benefits news updates and guarantees access our free 12 months post-course advice service.

Course instructions

In the week before the course, you will receive an email with Zoom link(s) to the course and a Dropbox link to access the pack/slides which are in pdf format. You will need to download (or print) the pack (and slides, if you wish) before each part of the course.


Participants will need a good wifi connection and a suitable computer/laptop to access both the Zoom session and the pack throughout. You may wish to use a separate device for the pack (or split your screen) if you cannot or do not wish to print.


FOR 12 MONTHS' FREE EXPERT BENEFITS SUPPORT,  book onto one of our open courses (or book an in-house course for your organisation). Any Benefits Training Co. course attendees wanting further advice with specific cases should contact the email address on their e-certificate.

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