Universal Credit & Help to Claim

This course provides an overview of Universal Credit for Citizens Advice staff working on the Help to Claim project. There is a focus on helping people complete the Universal Credit claim and accessing support whilst waiting for the first payment.

By the end of the course participants will:

  • Know who can claim Universal Credit;

  • Be able to help people start and complete claims online including working through the ‘to dos’;

  • Be able to help people verify their identity, provide additional evidence and understand how Universal Credit works;

  • Be able to help people who need additional financial support;

  • Have an awareness of how Universal Credit amounts are worked out;

  • Understand work-related conditions in Universal Credit and how to avoid sanctions;

  • Be able to answer simple questions regarding Universal Credit;

  • Have access to advice regarding any Universal Credit question for 12 months after the course.

Methods of delivery

This is a practical course. It is delivered using a combination of trainer presentation, group work and exercises, case studies, group discussion and games.


Suitable for

This course is suitable for advice centre staff and volunteers who work with claimants of working age. Participants should ideally have a working knowledge of the wider benefits system.

PLEASE NOTE: This course has been commissioned by, and is being run in association with, local Citizens Advice rather than national Citizens Advice.

FOR 12 MONTHS' FREE EXPERT BENEFITS SUPPORT,  book onto one of our open courses (or book an in-house course for your organisation). Any Benefits Training Co. course attendees wanting further advice with specific cases should contact the email address on their e-certificate.

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