Maximising Income for Tenants

This course enables housing staff to maximise income for their tenants. It considers a range of vulnerable groups including people leaving prison and hospital, survivors of domestic abuse, care leavers, and those affected by a health condition or disability. The course looks at the whole benefits system but has a focus on housing related payments and getting the rent paid.

By the end of the course participants will:

  • Be aware of the range of benefits that make up the benefits and tax credits system and who can claim them;

  • Know when a tenant should claim housing related benefits through Universal Credit and when it should be Housing Benefit;

  • Know when and how it is possible to fill gaps in the rent account by getting housing related benefits paid retrospectively;

  • Be able to identify the correct package of benefits for tenants and help with the claims process;

  • Be aware of the likely work requirements that affect different vulnerable client groups;

  • Be able to trouble-shoot problems that typically affect tenants;

  • Have access to the BTC advice service for 12 months after the course.


This is a practical course, suitable for Housing Options teams, housing officers and any staff involved in arrears management. It is delivered using a combination of trainer presentation, group work and exercises, case studies, group discussion and games. 

FOR 12 MONTHS' FREE EXPERT BENEFITS SUPPORT,  book onto one of our open courses (or book an in-house course for your organisation). Any Benefits Training Co. course attendees wanting further advice with specific cases should contact the email address on their e-certificate.

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