Challenging Housing Benefit Decisions


This course (also known as Housing Benefit: The Problem Areas) focuses on the more complicated areas of Housing Benefit and how to challenge decisions effectively.


Course objectives

By the end of the course participants will:

  • Be able to advise on the claims process including the evidence requirements;

  • Understand the rules;

  • Be aware of typical errors made by Housing Benefit decision makers when assessing claims which include a non-dependant;

  • Understand the most effective options for social landlord tenants affected by an under-occupancy reduction;

  • Understand the temporary absence and two homes rules for Housing Benefit;

  • Know when a Housing Benefit overpayment is non-recoverable;

  • Be able to challenge decisions effectively using supersessions, revisions and appeals;

  • Have access to advice regarding any course-related question for 12 months after the course.


Methods of delivery

This is a practical course. It is delivered using a combination of trainer presentation, group work and exercises, case studies, group discussion and games.


Suitable for

This course is relevant to anyone who works with tenants of a council, housing association or private landlord.