Housing Benefit & DHPs


This one day course provides an understanding of who is eligible for Housing Benefit and how amounts are worked out, claimed and paid.


Course objectives

By the end of the course participants will:

  • Be able to advise people on their eligibility for Housing Benefit;

  • Know when someone should claim Universal Credit rather than Housing Benefit;

  • Have gained an understanding of how Housing Benefit is calculated;

  • Be aware of changes in circumstances that affect entitlement;

  • Know how to make a claim and when payment should start;

  • Be aware of the most common problem areas and possible solutions;

  • Have an understanding of how Housing Benefit is changing, including the effect of Universal Credit.

  • Have an awareness of how the Discretionary Housing Payment scheme is managed locally and how to make effective applications.

  • Have access to advice regarding any benefits-related question for 12 months after the course.


Course delivery

This is a practical course. It is delivered using a combination of trainer presentation, group work and exercises, case studies, group discussion and games.


Suitable for

This course is relevant to anyone who works with tenants of a council, housing association or private landlord.



FOR 12 MONTHS' FREE EXPERT BENEFITS SUPPORT,  book onto one of our open courses (or book an in-house course for your organisation). Any Benefits Training Co. course attendees wanting further advice with specific cases should contact the email address on their e-certificate.

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