Universal Credit Overview

This course provides a complete, updated introduction and overview of Universal Credit. It looks at how amounts are worked out, claimed and paid. 


By the end of the course participants will:

  • Know who is eligible for Universal Credit (UC);

  • Know how the wider benefits system is affected by Universal Credit;

  • Be able to advise when to claim UC and when to continue claiming legacy benefits

  • Understand how Universal Credit amounts are worked out;

  • Be able to help people who cannot manage a single monthly payment of benefit;

  • Understand work-related conditions for both Universal Credit and existing benefits and how to deal with sanctions;

  • Be able to advise people affected by the cap on total benefits;

  • Be able to initiate an appeal;

  • Have access to advice regarding any Universal Credit-related casework question for 12 months after the course.


Methods of delivery

This is a practical course. It is delivered using a combination of trainer presentation, group work and exercises, case studies, group discussion and games.


Suitable for

This course is relevant to anyone who works with claimants of working age. Participants should have a working knowledge of the wider benefits system.