Mental Health Awareness

This course is in two parts, usually on two consecutive days. It is important to attend both parts of this course.



This course aims to increase awareness and understanding of what is meant by the term ‘Mental Health’. The course also explores skills and techniques that can be used to support clients, colleagues and ourselves when signs and symptoms of mental distress may be present.

By the end of the course participants will:

  • Understand more about the language and terminology around Mental Health;

  • Be aware of signs and symptoms which may indicate additional support is required;

  • Consider how to use a 3-step action plan to assist clients, colleagues and ourselves in relation to Mental Health: ‘Engage, Empathise, Empower’.


Max 3 hours, including registration, course presentations and practice, break and time for questions


Part 1A, Mental health: Language and stigma:

  • What is Mental Health?

  • Language and Imagery; 

  • Is Mental Health the same for everyone?


Part 1B, Signs & symptoms: Engaging effectively and barriers to engagement:

  • Introducing the 3-step action plan: ‘Engage, Empathise, Empower’;

  • How to Engage with those who may display signs and symptoms of mental ill health (including in a crisis);

  • Being ‘self-aware’ in your Engagement with others. 


Max 3 hours, including registration, course presentations and practice, break and time for questions


Part 2A, Listening & Empathy: Developing skills: 

  • What does it mean to Listen and Empathise? 

  • Barriers to Listening;

  • Different stages of listening and different types of listeners.


Session 2B, Encouraging support: Empowerment and self-care 

  • How to Empower others when assistance and support may be required (including in a crisis);

  • Practical and professional support available;

  • ‘Self-care’ strategies and our own Mental Health.

Methods of delivery
This course is delivered online live with a BTC trainer. It is a practical course delivered using a combination of trainer presentation, exercises and case studies, group discussion and games. Participants will be provided with e-learning supporting material including PowerPoint slide handouts, a comprehensive training pack pdf and additional resources.


Intended audience

Anyone in the advice sector who wants to support clients, colleagues and themselves when signs and symptoms of mental distress may be present. 


Certificate & post course support
Named participants who complete both parts of this course will be eligible for an e-certificate, access to our benefits news and 12 months access to our post course advice service.


Course instructions

In the week before the course, participants will receive an email with Zoom link(s) to the course and a Dropbox link to access the pack/slides which are in pdf format. You will need to download (or print) the pack (and slides, if you wish) before each part of the course.


Participants will need a good wifi connection and a suitable computer/laptop to access both the Zoom session and the pack throughout. You may wish to use a separate device for the pack (or split your screen) if you cannot or do not wish to print.