Introduction to Welfare Benefits

This is a two-part online course, usually taking place on two consecutive mornings (2 x 3 hour parts). It is essential to attend both parts of the course.


3 hours on Day 1, including registration, course presentation & practice, break and time for questions

  • The structure of the system


  • The importance of health & disability benefits


This part looks at the different types of benefits that make up the system, their main qualifying rules and the way the system fits together. This module goes on to teach how people claim benefits when they are affected by a health condition or a disability.

By the end of Part 1, participants will:

  • Understand how the benefits system is structured and the differences between contributory, non-contributory and means tested benefits;

  • Know who can claim each of the benefits which make up the system;

  • Be able to help people identify and claim the right benefits when they affected by a health condition or a disability;



3 hours on Day 2, including registration, course presentation, break and time for questions

  • Universal Credit and the wider system


  • Maximising income from benefits


Introduction to Welfare Benefits, Part 2 looks at how Universal Credit affects people in the context of the wider system, as well as how to complete a basic benefits check and get calculations done.


By the end of Part 2, participants will:

  • Understand who should claim Universal Credit;

  • Be aware of how a claim to Universal Credit affects other benefits in the wider system.

  • Be able to complete a basic benefits check to ensure people are claiming their likely entitlements;

  • Be able to get calculations done;

  • Know how to check that a decision is correct and what to do if it is not.


Methods of delivery
This course is delivered online live with a BTC trainer. It is a practical course delivered using a combination of trainer presentation, exercises and case studies, group discussion and games. Participants will be provided with e-learning supporting material including PowerPoint slide handouts, a comprehensive training pack pdf and additional resources. There is a 20-30 minute break halfway through each part of the course.


Intended audience
This course is for staff who work with people who claim or could be claiming welfare benefits.


Certificates & post course support
Participants booking through our website will receive an e-certificate for completing both Parts 1 & 2 (2 x half days / 6 hours) of this course. This also guarantees eligibility to access our free 12 months post-course advice service. If you don't receive your certificate, please look in your spam folder first!

Course instructions

In the week before the course, you will receive an email with Zoom link(s) to the course and a Dropbox link to access the pack/slides which are in pdf format. You will need to download (or print) the pack (and slides, if you wish) before each part of the course.

You will need basic IT skills, a good wifi connection and a suitable computer/laptop to access both the Zoom session and the pack throughout. You may wish to use a separate device for the pack (or split your screen) if you cannot or do not wish to print.